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Questions & Answers

Q: Where is the ring shipped from?
A: Hi, we ship from California.

Q: How long will it take for me to receive my ring? When will it be shipped? What will it be shipped by?
A: Please allow 14 working days for us to make your ring and we will send it out by USPS as soon as it is finished.

Q: Why different gemstones are priced differently?
A: Natural gems have different prices due to their rarity, quality, and mining difficulty. The same applies to lab-grown. Lab-grown gems require natural stones as raw materials, and the price varies depending on the method used and the quality of the stones produced.

Q: What is your return policy?
A: Please refer to https://juyoyo.com/page/return-exchanges

Q: I really like this ring, is there a picture of other colors?
A: Of course. If you need pictures of other colors, feel free to contact us.

Q: I really like this ring, can I change the main stone/shape/size?
A: Definitely! All of our rings are customizable, feel free to contact us if you need any changes.

Q: Are your stones natural? Where is the source?
A: We adhere to the philosophy of "less mining, fewer carbon emissions", so for most hard-to-mine gems, we use lab-grown ones that have minimal impact on our planet. We have a long-standing relationship with an ethical gemstone supplier and you can have confidence in the provenance of our gems.

Q: What is your size chart?
A: We use the US ring size chart, please refer to our ring size guide below.