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Questions & Answers

Q: Where is the ring shipped from?
A: Hi, we ship from California.

Q: How long will it take for me to receive my ring? When will it be shipped? What will it be shipped by?
A: Please allow 14 working days for us to make your ring and we will send it out by USPS as soon as it is finished.

Q: Why do the same design have different prices?
A: Gemstones have different prices due to their rarity, quality, and mining difficulty. The same applies to lab-grown. Lab-grown gems require natural stones as raw materials, and the price varies depending on the method used and the quality of the stones produced.

Q: What is your return policy?
A: Please refer to https://juyoyo.com/page/return-exchanges

Q: I really like this ring, is there a picture of other colors?
A: Of course. If you need pictures of other colors, feel free to contact us.

Q: I really like this ring, can I change the stones/shapes/sizes?
A: Definitely! All of our rings are customizable, feel free to contact us if you need any changes.

Q: Are your gemstones genuine? Where is the source?
A: We adhere to the philosophy of "less mining, fewer carbon emissions", so we have natural gemstones & lab grown gemstones, both of which are genuine.. We have a long-standing relationship with ethical gemstone suppliers and you can have confidence in the provenance of our gems.