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Q: Where is the ring shipped from?A: Hi, we ship from California.
Q: How long will it take for me to receive my ring? When will it be shipped? What will it be shipped by?A: Please allow 14 working days for us to make your ring and we will send it out by USPS as soon as it is finished.Q: Why do the same design have different prices?A: Gemstones have different prices due to their rarity, quality, and mining difficulty. The same applies to lab-grown. Lab-grown gems require natural stones as raw materials, and the price varies depending on the method used and the quality of the stones produced.
Q: What is your return policy?A: Please refer to https://juyoyo.com/page/return-exchangesQ: I really like this ring, is there a picture of other colors?A: Of course. If you need pictures of other colors, feel free to contact us.
Q: I really like this ring, can I change the stones/shapes/sizes?A: Definitely! All of our rings are customizable, feel free to contact us if you need any changes.
Q: Are your gemstones genuine? Where is the source?A: We adhere to the philosophy of "less mining, fewer carbon emissions", so we have natural gemstones & lab grown gemstones, both of which are genuine.. We have a long-standing relationship with ethical gemstone suppliers and you can have confidence in the provenance of our gems.