We wish you to be happy with your purchase, and we apologize if it is not. For whatever reason you are not satisfied, we would be happy to assist you with a return/refund.
Our return & refund policy lasts 30 days. If 30 days have passed since you received your item(s), we won’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of items are not refundable:
Items customized to your requirements
Items with engraving
Items damaged caused by your improper use
Items losses caused by incomplete delivery addresses.
Returns & Refunds
Notice: Because all of our items are made to order, it means that we only produce after you place your order. If the items themselves have no quality problems, we will charge a 35% restocking fee for the refunds & returns.
You will be responsible for paying for your shipping costs when returning your item. Shipping costs are non-refundable. If your address is out of the United States the cost of the original shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
NOTICE: Please use a trackable shipping service when you return the item(s), we do not process returns without a tracking number.
Please briefly describe the reason why you need to exchange or return.
Step 2: Receive a return notification email
Once you initiate your return, you will receive an email from us within 48 hours. Within this email, you’ll receive further return instructions.
Step 3: Pack & Ship the item(s)
Please include a copy of the return with the order number, full name, and email address. Packages should be shipped prepaid via a traceable method.
Step 4: Upload the return tracking number
Remember to send us the tracking number once the package is shipped back to us.
We want your order to be made just the way you want it! Please check our confirmation email after you placed your order. Check spelling, dates, and names carefully. You are welcome to contact us if you find something wrong with your order.
Generally, all items will be sent into production 120 minutes after we receive the payment. Therefore, any cancellations after 120 minutes of your purchase will incur a 30% material and processing fee.