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Q: Where do you ship from?
A: We ship from California.
Q: How long will it take for me to receive my piece(s)? When will it be shipped?
A: All of our pieces are handcrafted and made to order, please allow us 14-18 working days for production.
Q: Which shipping company do you use?
A: We use USPS for packages within the US, and FedEx for packages out of the US.
Q: Why do the same design have different prices?
A: Gemstones have different prices due to their rarity, quality, and mining difficulty. The same applies to lab-grown. Lab-grown gems require natural stones as raw materials, and the price varies depending on the method used and the quality of the stones produced.
Q: What is your return policy?
A: Please refer to https://juyoyo.com/page/return-exchanges
Q: I really like this ring, is there a picture of other colors?
A: Of course. If you need pictures of other colors, feel free to contact us at service@juyoyo.com
Q: I really like this ring, can I change the stones/shapes/sizes?
A: Definitely! All of our rings are customizable, feel free to contact us at service@juyoyo.com if you need to make any changes.
Q: Are your gemstones genuine? Where is the source?
A: We adhere to the philosophy of "less mining, fewer carbon emissions", so we have natural gemstones & lab grown gemstones, both of which are genuine. We have a long-standing relationship with ethical gemstone suppliers and you can have confidence in the provenance of our gems.